Wednesday, July 6, 2022

Interview With David Hernandez, Client Manager At Pacific Collection Group

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1. Hello David, tell us a bit about who you are?

As the Client Manager for the Pacific Collection Group, I am charged with overseeing customer relations and staff training and development. I also spend a good amount of time interacting with the company’s proprietary debt collection software to track debtors. The sophisticated in-house system helps us locate and engage debtors and the assets that come in our radar. Before joining the debt collection, I briefly worked in the real estate sector. I was mentored by an experienced hand in debt issues and seized the moment to learn everything I needed to know about the industry.

2. How would you describe the company?

Pacific Collection is not your ordinary debt collector; the San Bernardino based firm is focused on simplifying the financial resolution process and improving the bottom-line of the target parties. Although the industry remains highly competitive, Pacific Group has continued to post positive growth. To ensure fair and accurate reporting of all collection queries, we’ve made it our duty to transmit all relevant debtor information to the three authorized credit bureaus.

3. What is the company’s focus areas and why?

Pacific Collection is a licensed and bonded entity approved to operate across all the states. Our core operation is the consumer debt collection, which we carry in a human-centric manner. I credit our success to the ability to structure and achieve set receivable targets through settlement reduction and utilization of shorter repayment periods. The company’s collections experts are also trained to help businesses manage contingency matters.

4. Where do you think it is really making an impact?

The company has witnessed tremendous growth in the last few years. This has led to increased hiring and expansion of our services across the US. Because of the reputation that follows us everywhere we go, we’ve managed to attract and retain large clients like Citi and Wells Fargo.

5. As a body corporate, do you think the social aspect is an essential part of your collective goal?

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It is definitely important because everything we do revolves around people. Clients are attracted to our commercial debt collection services because we offer tailored end-to-end solutions, experienced litigators and friendly support services. The debt collection and litigation teams are courteous enough to take clients through the recovery process, from start to finish. Pacific offers tested end-to-end-solutions for complete financial resolution. The solutions cover everything from unpaid accounts collections and accounts acquisition to the management of account receivables. Lastly, we provide friendly support in-line with the tenets of our mission.

6. Describe how is your process is simpler and different from the one of your competitors?

Besides building a reputation for efficiency, we normally handle debtors with utmost respect because the potential to build long-term relationship always exists. Pacific Group boast of achieving over 70% success rate when it comes to helping businesses recover unpaid receivables and preventing unfavorable reporting. To ensure maximum compliance at all levels, the company complies with all the regulations and ethical conventions it is subject to. We are party to several regulatory frameworks, including The Association of Credit and Collection Professionals (ACA) International and the California Association of Collectors (CAC).

7. As an expert, what do you make of the industry challenges and fast changing rules?

The debt collection market is inundated with many challenges touching on every facet of the industry. The sector is also witnessing a few counter disruptions. Some of the solutions being tendered include SaaS enabled tools like Omni-channel communication, predictive analytics and online dashboards that help clients and customers respond intuitively to the rising issues. While Omni-channel communication supports service reach across different communication platforms, predictive analytics tool examines the probability of achieving debt settlement.

8. Where do you see the company in the coming 5 years?

We are enjoying the fruits of investing heavily in an efficient system and staff. Our team of experts is focused on achieving the company objectives, which is providing quality, timely and innovative cash flow solutions to clients, whether lenders, creditors or a category we call business unpaid receivables.

9. What are you most excited about at the moment?

Pacific Collection Group has invested in an extensive consumer and commercial information collection network that helps locate even the most difficult-to-reach debtors and ensures cost-efficient recoveries. I am also excited about our advanced collections management system designed to assist businesses coordinate various operations, including workflow and business decisions.

10. What are your final thoughts?

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Having been in the industry long enough, I believe success can be achieved by being fair, realistic and firm. The level of firmness is largely proportionate to the amount of resources allocated in pursuing debt and the company policy on debt. The ability to negotiate best interest rates with lenders forms an important part of this success.

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Noelle Elia
Noelle Elia
is a Financial analyst at PSPC. Graduated from Telfer School of Management, Finance/Accounting with interest to Entrepreneurship and New Media.
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