Virtual receptionists (VRs) have become an integral part of the industry. They are quite beneficial for businesses that need to run in a flexible manner, particularly small businesses. We are in the gig economy and one of the remote working defining features is choosing your own place of work. As a result, businesses are looking to hire people from all corners of the world.
A VR breaks the corporate mould and does their job outside the conventional workplace environment to handle your client support inquiries. As remote working becomes more and more popular, the term virtual receptionist has been trending, leaving many pondering exactly what it entails. Take a look at AnswerFirst’s services to find out what will suit you.
So, What’s a Virtual Receptionist?
Simply put, a virtual receptionist or assistant is a contract worker that handles administrative tasks, but remotely. If you want to learn more about virtual assistants, including their benefits, duties and how much the service can cost you, then buckle up.
Apart from the brief definition above, a VR has a role of controlling and maintaining your clients’ communication through telephone. The receptionist is tasked with forwarding incoming queries to the right department in your company.
The long term goal for a VR service is to eradicate missed calls so that you can never a lead or a business opportunity. With all this handled, you will benefit from improved communication and a better professional image.
The virtual assistant is also tasked with answering the frequently asked questions (FAQs) regarding your product, services or company. They always refer to the set guidelines in order to answer questions in a precise and timely fashion. As a matter of fact, if a VR service is properly implemented, it can be a crucial asset and even become an extension of your company. The goal is to give the impression that the virtual receptionist is part of your typical setup.
What Are The Benefits of Virtual Receptionists?
The primary comparison between a conventional assistant and a virtual one is the additional savings on resources. VRs benefit your company with extra time and money.
Businesses that have used virtual receptionist services in the past testify that it is an ideal solution for small to medium companies, where more than one individual may need to answer a call, doesn’t want to miss any calls from existing clients or prospects or even looking for a dependable platform. In the United Kingdom alone, there are over 6 million small to medium businesses that could be benefiting from this kind of service today.
Virtual Receptionists Benefit Business In the Following Ways:
They are an Affordable Option
Virtual receptionists are substantially cheaper than employing a full-time assistant to handle calls that come when you’re not open. If you are running your business on a budget, then a VR is an excellent alternative.
Eliminates The Induction & Training Process
Employing and training new staff members can be a daunting and time-consuming process. It will take time for the new hire to grasp your business model and culture. On the contrary, a virtual assistant is already an expert in their field.
Eliminated Extra Overhead Costs
When you hire an in-house receptionist, you have to fork out for equipment, desk space, development tools and other supplies. However, you can save this money by using a virtual assistant service.
Virtual Receptionist Service Pricing
Despite the many benefits that a virtual receptionist offers, the cost of the service tends to be quite affordable. With a service like eReceptionist, you can get receptionist services that start from just 30p a day. Compared to the cost of hiring an in-house receptionist, this is an unbeatable price.
The VR trend has no signs of slowing down as more and more people adopt remote working. Creating a virtual workplace lends you the luxury of time and creates real value for your clients, both potential and existing ones. Get a virtual receptionist today and enjoy all these benefits.